For a smooth clinic visit, kindly ensure the following has been done BEFORE your visit:
1. Confirm with your insurer that:
- Your insurance can be used at our clinic
- Criteria for insurance usage e.g. age of child, need for GP referral letter etc.
- Payment terms e.g. co-payment (if any), pay first and claim later
- Terms of coverage for treatment and medication
- Limits of claim amount
2. Bring along your insurance card for verification at the clinic.
3. Keep the 24-hour hotline of your insurer, should you have further questions while at our clinic.
At Kids Clinic @ Punggol, we strive to provide the best patient experience possible. To achieve this, we have implemented a fair queue system for all our patients as follows:
1. Queue Priority For Urgent Cases
Patients called by their name (instead of a number) are urgent walk-in cases. The following are some examples of urgent cases with queue priority:
- High Fever of 39°C & above
- Shortness of Breath
- Severe Vomiting and/or Vomiting of Blood
- Severe Abdominal Pain
- Fainting Spells
- Seizures & Fits
- Severe Allergic Reaction
2. Queue System and Appointment Policy
Queue numbers may not move sequentially as we might be attending to appointments and urgent cases, in between walk-ins.
Please note walk-in patients are called by number. Appointment patients are called out by name.
We strive to attend to all appointment cases within 30 minutes of the allocated time.
We will hold your appointment for 30 minutes before the slot is freed up. If you arrive 30 mins after the time of your appointment, you will have to join the walk-in queue.
If you arrive earlier than your appointment slot, we will not be able to see you earlier.
3. Clinic Registration
Registration can only be done at the clinic. We do not do registration over the phone to be fair to all our patients.
Waiting time estimations will only be given at the point of registration in the clinic, and not over the phone (especially for busy sessions like Sunday mornings). This is because, depending on the time of arrival at the clinic after the phone call, the waiting time might have changed due to walk-in patients.
Please note that registration will end 30 min before our closing time but on Sundays, registration cut-off time is subject to change depending on the volume of patients. Surcharges apply thereafter.
4. Safe Distancing Measures
We will also be adopting strict precautionary measures in line with the MOH guidelines to protect you and your child.
Hence, we recommend patients to stand by around the mall for their turn.
If the waiting time is significantly long (for e.g. on Sun mornings), we might ask patients who live close by to wait at home. We will get in touch when there are about 2-3 patients before your turn.
