We accept both WALK-IN patients and APPOINTMENT patients. Patients may book an appointment with us via the Kids Clinic website (www.kidsclinic.sg) or by emailing us at punggol@kidsclinic.sg. 

We NO LONGER give a queue number to WALK-IN patients, as it often causes confusion and frustration when queue numbers do not move in sequence due to urgent cases being attended to first. Instead, we will provide WALK-IN patients with an estimated waiting time, and will advise on the time to return back to the clinic. An SMS will be sent to the parent a few patients before their child’s turn so that they can make their way back to the clinic.

There are two types of appointment patients – FORMAL appointments and SLOT-IN appointments. FORMAL appointment patients will be seen within 30 mins of appointment timing, while all SLOT-IN appointment patients will be seen within 1 hour of appointment timing, subject to changes depending on the presence of sicker patients in the queue requiring immediate medical attention. SLOT-IN appointments are booked out of goodwill to help accommodate patients when FORMAL appointments have been fully booked. Waiting time for SLOT-IN appointments will be shorter than those in the WALK-IN queue. 

For FORMAL appointment patients, we will hold your appointment for 30 mins before the slot is freed up. For SLOT-IN appointment patients, we will hold your appointment for 1 hour. If you arrive beyond the above timings, you will have to join the walk-in queue. If you arrive earlier than your appointment slot, we will not be able to see your child earlier as we have many other appointment patients and walk-in patients to attend to as well.

Registration can only be done in person at the clinic. We do not allow registration over the phone or email to be fair to all parents, especially those who came very early to join the walk-in queue. Parents may register physically in the clinic without their child first, and then bring their child to the clinic at the estimated time given by our counter staff.

Waiting time estimations will only be given at the point of registration in the clinic, and not over the phone/email (especially for busy sessions like Sunday mornings). This is because, depending on the time of arrival at the clinic after the phone call/email, the waiting time might have changed due to the constant influx of walk-in patients and the arrival of appointment patients.

Please note that registration will end 30 mins before our closing time. However, for certain Sunday morning clinics and night clinics, registration cut-off time might be shifted earlier when there is an overwhelming number of patients with very long waiting times. Parents who are intending to walk in to register are strongly encouraged to do so early to avoid disappointment. Nonetheless, for those who were not able to register due to an earlier registration cut-off from overwhelming patient numbers, our staff will also help to book next-day appointments for you and/or offer alternative clinics/medical facilities to visit.